Visitor
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1 Message
I need help with my account billing
Two years ago, I had a house fire in Said house fire my original Xfinity Wi-Fi equipment burned down when I ended up moving into my new house. I called and requested new equipment. Xfinity sent me out equipment but hit me with an additional $500 bill and said I could not get Internet until that bill was paid off for my original equipment. I was so angry and upset. I Called and canceled my service. I ended up switching to AT&T and it’s been terrible. I’ve recently wanted to switch back to Xfinity come to find out my bill was never canceled so I kept getting charged for Internet that I wasn’t getting. I’ve contacted customer service Multiple times and all I get is rude rejection saying if I don’t pay $500 then I can’t get new service. Can someone please help me
XfinityCliff
Official Employee
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29 Messages
10 hours ago
Hello @jeffrey203 and thank you for reaching out on our Xfinity Forums community.
We definitely can understand the frustration you must have experienced with your home, and we'd be happy to take a look at this for you. To get started, we'd like to have you send us a Direct Message using the following instructions that includes your full name, and the service address that was affected.
How to Send Us a Direct Message:
For an example of how to send us a Direct Message, check out this link.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1…
Once we are able to located the affected account, we can proceed from there. 😀
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