I need help canceling my Xfinity service — I’ve tried every channel and I’m getting nowhere.

I canceled my account on June 16, 2025, but I’m still being billed. I’ve reached out through chat multiple times and was eventually told the cancellation didn’t go through due to a “technical error.”

Now I’m being charged for service I should not have received. I’ve tried calling 1-800-934-6489 several times, but I can’t get through to a live person — the automated system never gives me that option. Chat keeps directing me to call, but I can’t complete the process that way either.

I just need someone to confirm that my service is canceled as of June 16 and adjust my billing accordingly.

Please escalate this or have someone reach out who can actually resolve the issue.