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user_i4dlvy
1st Topic

Visitor

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2 Messages

Monday, April 28th, 2025

I keep getting charged for MLB. It's been removed and then put back on again.

I keep getting charged for major league baseball. It's been removed two or three times and comes back every couple of months. I never signed up for it.

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2 months ago

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XfinityEva

Official Employee

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1.9K Messages

3 months ago

Oh no! We can definitely help with that concern here! May I please ask that you send us a direct message with your full name and service address to get started? 

 

  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

 

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user_i4dlvy

Visitor

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2 Messages

@XfinityEva​  I’m not sure where the square and the bell are?

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2 months ago

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XfinityJeniece

Official Employee

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3.3K Messages

 

No worries! Here are those instructions again, To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

 

You might need to try logging out and then back in to your Xfinity Forums account. Let us know if you are still having issues. 

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 months ago

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