frustratedaf123's profile

New Poster

 • 

1 Message

Sat, Dec 5, 2020 6:00 AM

I just want to be able to pay my final bill...

The "chat" option does not connect me with a representative. I've called and was told there would be a $5.99 charge to pay my final bill over the phone; the automated "payment system" said it was not available. 

 

I moved, xfinity isn't offered in the state I now live (thankfully), I was told by phone I owe $10 instead of the $45 statement online (due to disconnecting during the billing period). I just want to pay the $10 and never, ever come back to xfinity. This is horrendous customer service, I JUST WANT TO PAY MY FINAL $10 BILL, NOT THE $45 BILL THAT IS LISTED ON MY ONLINE ACCOUNT PAGE!

Responses

Accepted Solution

CCTeds

Official Employee

 • 

18.9K Messages

6 m ago

@frustratedaf123 

 

Apologies for the issue and experience that you described above. 

 

In reviewing your account, as of 12/5/2020 there is a zero balance due. 

 

Thanks for your patience.   

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

New to the Community?

Start Here