frustratedaf123's profile

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1 Message

Sat, Dec 5, 2020 6:00 AM

I just want to be able to pay my final bill...

The "chat" option does not connect me with a representative. I've called and was told there would be a $5.99 charge to pay my final bill over the phone; the automated "payment system" said it was not available. 


I moved, xfinity isn't offered in the state I now live (thankfully), I was told by phone I owe $10 instead of the $45 statement online (due to disconnecting during the billing period). I just want to pay the $10 and never, ever come back to xfinity. This is horrendous customer service, I JUST WANT TO PAY MY FINAL $10 BILL, NOT THE $45 BILL THAT IS LISTED ON MY ONLINE ACCOUNT PAGE!


Accepted Solution


Official Employee


18.9K Messages

6 m ago



Apologies for the issue and experience that you described above. 


In reviewing your account, as of 12/5/2020 there is a zero balance due. 


Thanks for your patience.   

I am an Official Comcast Employee.
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