Regular Visitor
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5 Messages
I have been trying to make my payment online like I always do since June 9. My bill was due June 11.
I have been trying since June 9 to make my payment due June 11. The message tells me to visit a store to make a payment. I do not have a store nearby. I started calling customer service on June 9. I spoke to 3 different people that day. I was told I would receive a text when it was resolved. I called back June 12 and spoke to 3 more different people one of which was a billing specialist. She ran a search on my account looking for a bad payment or something. None found. The only thing I can figure is my old credit card expired but why would it not wait until I tried to pay and allow me to update exp date? So I called again today 6/19. Went through the same spiel again. Rep told me he had processed my payment. NOT. I have my credit cards setup to instant notify me on charges. Is there a worse customer service program in any such large companies? I doubt it.
XfinityFrank
Official Employee
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2.4K Messages
12 hours ago
Hi there, @black_napkins. Thanks for reaching out to us here on the Community Forum. Sorry to hear about the trouble making a payment and getting assistance. We can review the account and see if we can help get this resolved. Please send a direct message to us including your full name and complete street address.
Here's the detailed steps to direct message us:
1-Click "Sign In" if necessary.
2-Click the "Direct Messaging" icon.
3-Click the "Start new conversation" (pencil and paper) icon.
4-In the "To:" line, type "Xfinity Support".
5-As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6-An "Xfinity Support" graphic will replace the "To:" line.
7-Type your message in the text area near the bottom of the window.
8-Press Enter to send it.
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