Visitor
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3 Messages
I have been trying to cancel my service for 5 months.
I am being charged for a service I cancelled immediately. I never even took the modem out of the box. I have called six times, I have gone through the chat 4 times - every single time they promised my service would be cancelled and they keep billing me. I was promised that my account would be refunded several times. I have recorded all the calls and have screenshots of all the chats.
Now it's affected my credit and I am pretty angry. Does anyone know the most efficient legal recourse?
worstcompanyever
Visitor
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3 Messages
4 hours ago
Just one of many broken promises.
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XfinityJustinM
Official Employee
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813 Messages
3 hours ago
Greetings @worstcompanyever,
Thank you for bringing this to our attention! You have come to the right place for help. Our team can complete all task related to cancellation of your services, and any billing concerns. We'll need some additional information, please send our team a direct message with your full name and service address.
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
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