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user_il6gj7
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17 Messages

Wednesday, June 17th, 2026 2:30 PM

I have additional questions about a bill.

Hi there, I was told to create a new post if I had more questions.

I have a question about a past due bill and also an installment plan. may I contact you?

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26 days ago

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XfinityPeterH

Official Employee

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2.9K Messages

1 month ago

@user_il6gj7 We are happy to help. Without sharing any personal information what questions do you have about your bill and installment plan? 

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user_il6gj7

17 Messages

@XfinityPeterH​ I need someone to look into my account and tell me how many payments left on the installment plan do I have and how much it would be to pay it off?

So I can get another installment plan. My past due balance is due on saturday, and can't be extended further. But I just can't pay it. 

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1 month ago

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XfinityVictor

Official Employee

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2.4K Messages

Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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1 month ago

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user_il6gj7

17 Messages

May I get permission to contact you again regarding the same issue?

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26 days ago

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XfinitySeth

Official Employee

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1.4K Messages

By all means! Please send us a new message with your full name and full address. We can get started from there 👍

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26 days ago

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