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Visitor

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2 Messages

Sun, Nov 14, 2021 3:25 PM

I have a credit that I need transferred to my bank account

Hello, I have $220.00 credit on my xfinity account after returning the equipment. It was processed on the 20th of October and it’s still not in my account. What do I do?

Official Employee

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327 Messages

2 m ago

Hi there an Hello!  Thank you so much for taking the time to reach out to Xfinity here on our Community Forum!  We are so glad to hear from you and want to assist with this in any way that we can.  No worries!  You have sent a message to the right team and we are going to assist in any way that we can.  Can you tell me if the account that the credit has been applied to is currently an active account?

Visitor

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2 Messages

@XfinityArmand  no the account is no longer active

Official Employee

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327 Messages

Got it!  The credit will most likely need to be sent to you via paper check if the account it not active.  Let me take a closer look at things for you.  Could you please send us a private message with your full name and complete address of were services were held?  That way I can take a closer look at how this has being handled and make necessary adjustment for you.  \

 

To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://comca.st/3ngV7EN 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 •  - An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

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