Visitor
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1 Message
I ended my service but still being billed
Hello,
I have ended my services, and I did received email confirmation, I also called to check the last day of service and the agent confirmed. Two days ago, I logged in to check and make sure nothing is billed, there is a still a balance I owed, I called on 1/15 and the agent confirmed that no need to pay as the amount will be credited. I asked for an email confirmation, and he said it will be sent in two hours; I didn't get an email or anything and now there is still a balance shown. This is very frustrating as it took a long time to talk on the phone with the agent to help me with something simple. Any ideas on what I can do?
XfinityOrlandoM
Official Employee
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2.9K Messages
2 hours ago
@user_w5nrnm
Please be mindful that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.
Thanks for reaching out to us, we do apologize for any inconvenience if we didn't set the proper expectations on how our billing system works.
Since we already have you in the direct messages, let's continue the conversation there as I have sent you a message and I look forward from hearing from you.
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