I can not update my payment information

Yes it still tells me I can't add a new payment method yet and that you need to verify my contact information. 

Thanks for confirming, @jmf7ak. When you try to go in and verify your information, you mentioned it does not load. Could you let me know if these are the directions you followed : https://www.xfinity.com/support/articles/update-account-preferences, and where the loading issue occurs?

I followed these instructions. My information is correct. It does not load sometimes when I go to change my payment and select checking account and continue.

Got it. Thank you, @jmf7ak. Let's take a look at your account and see if there is anything going on. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address to get started.

@jmf7ak replies may not be instant, there can be delays between replies. It works more like email communication, than an instant message format. I did receive the direct message and will follow up with you there.