tickedoffuser's profile

New Poster

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1 Message

Wed, Dec 9, 2020 4:00 PM

I am being overcharged but agents can't help me

Hello, I asked a customer service agent to help me with my plan 2 months ago. They made changes which have resulted in being overcharged by $200. Xfinity Assistant cannot help me with this. I called into customer service and they transfered me to a billing specialist. I talked to someone who said he was going to fix everything. I was on my cell using wifi for the call and it began breaking up. I could only hear every other word. He said he would call me back using my cell number. Of course he did not. So I'm stuck again. You say that there's multiple ways to contact Comcast but you can't use the Chat, when you call in you don't get help it just directs you to the website. I managed to get someone on the phone by saying I wanted to add services to my plan. Then magically I was able to speak with someone - but they hung up and did not call me back. The FTC should know how customers are being treated and we have no options to switch service because there is not availability for other internet services in our area (Minneappolis). So now I have to get overcharged every month since there's no way to correct the billing errors made? I am disgusted with this company.

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Accepted Solution

CCTeds

Official Employee

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18.9K Messages

6 m ago

@tickedoffuser 

 

Apologies for the issue and the experience that you described above. We have gone ahead and reviewed your account.

 

As a courtesy, we have credited your account for any high speed data overage fees that have been incurred over the past months. I believe that is what you are asking about. 

 

Apologies again and thanks for your patience.  

Again

Expert

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25.8K Messages

6 m ago


@tickedoffuser wrote:

Hello, I asked a customer service agent to help me with my plan 2 months ago. They made changes which have resulted in being overcharged by $200. Xfinity Assistant cannot help me with this. I called into customer service and they transfered me to a billing specialist. I talked to someone who said he was going to fix everything. I was on my cell using wifi for the call and it began breaking up. I could only hear every other word. He said he would call me back using my cell number. Of course he did not. So I'm stuck again. You say that there's multiple ways to contact Comcast but you can't use the Chat, when you call in you don't get help it just directs you to the website. I managed to get someone on the phone by saying I wanted to add services to my plan. Then magically I was able to speak with someone - but they hung up and did not call me back. The FTC should know how customers are being treated and we have no options to switch service because there is not availability for other internet services in our area (Minneappolis). So now I have to get overcharged every month since there's no way to correct the billing errors made? I am disgusted with this company.


How are you being overcharged?  Please don't post any personal identifying information in your explanation.

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