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user_shh2s4
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Visitor

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2 Messages

Monday, January 5th, 2026 9:39 PM

I am a very long time customer and my bill keeps going up - Who can i talk to about new promotions

I would like to lower my bill but I am not finding very good deals for existing customers. This is very frustrating that new internet offers of $50 for 5 years of 1GBPS are being offered but nothing for diamond members. Please DM me. 

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Updated 

2 days ago

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XfinityNatalie

Official Employee

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519 Messages

2 days ago

Greetings, user_shh2s4! We appreciate you reaching out regarding your bill increase concerns. I know how vital it is to ensure your bills remain within your budget especially throughout these unprecedented times. Rest assured, our team will do everything within our power to help you with this matter! Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account. 
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.  

 

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user_51xsk8

3 Messages

2 days ago

Welcome to the existing customer club. Even though we ARE diamond members, we only see the higher rates, not the discounted ones being offered to new customers. It is very disappointing that they don’t value existing customers, whether they have been with them for 2 years, or in our case for over 25 years.

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user_shh2s4

Visitor

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2 Messages

@user_51xsk8​ Totally agree. This is my last straw to get my bill lowered. Otherwise I'm cancelling everything and going to cellular providers for internet and youtube tv. I already cancelled my "landline" and moved it to another service that is way cheaper. 

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2 days ago

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user_51xsk8

3 Messages

We do have an option that wasn’t available last time, as AT&T fiber is now in our front yard, and several of our neighbors have already switched. We’ll have to see if they want to keep us as a customer or not.

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2 days ago

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XfinityJeniece

Official Employee

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3.7K Messages

Hey there, @user_51xsk8, we definitely do not want to lose you as a customer, and we truly appreciate you being a Diamond Xfinity Rewards member. I would be happy to check on your services to ensure you are getting the best value. Can you please send us a Direct Message with your full name and your full address?

 

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

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2 days ago

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