Visitor
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4 Messages
HURRICAN IAN
no service since Sept 28th, but being charged normally. You also have no restoration date , so how do you have the nerve to charge us???
Visitor
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4 Messages
no service since Sept 28th, but being charged normally. You also have no restoration date , so how do you have the nerve to charge us???
CCTimothy
Valued Contributor
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406 Messages
3 years ago
Thank you for contacting us on the forums, @user_913fdf! I can understand your frustration, and once we have you up and running we can credit the account for the time you were without service. To document your account with the information, we will need to get into specifics, via private messaging. Please follow these steps to get started:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
We'll continue assisting you there!
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user_ac4ceb
Visitor
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2 Messages
3 years ago
The response from Comcast has been a joke. All other major carriers are back up in our area. I think they have understaffed their response team. The chat suggested below is useless and has no estimated restoration date.
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user_db9b7a
Visitor
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3 Messages
3 years ago
IAN-
We have been more than patient for 10 days now. Every house around us now has Xfinity internet except for us. Every house! Obviously there is something going on with MY house. If only there was way for me to call and speak to a freaking human being to pass that information on then maybe it could be resolved. Instead I have to listen to your robot patronize me about how hard your working to restore my internet. How you feel my pain but speaking to a representative wont help my situation....
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