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user_2ddeye
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Tuesday, December 30th, 2025 4:14 PM

How to submit/enter promo code?

I recently signed up for Xfinity Internet. While trying to order I received an email from Xfinity with a promo code for $100 virtual prepaid card for completing the order within a specific date. I placed the order but don’t see an option anywhere to submit the promo code. Please help with directions to submit the promo code. Thanks

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4 days ago

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XfinityEmilyB

Official Employee

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2.7K Messages

4 months ago

 

user_2ddeye Welcome to our community forum and we are so excited to have you join the Xfinity family! I can definitely help apply that promotion to your account. Please send a direct message to Xfinity Support by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address in the body of the message so I can find your account and get started on a resolution. 

 

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user_wqz13e

Visitor

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1 Message

3 months ago

Same story with me. It seems like an odd way to attract and make new customers welcome. 

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XfinityDemitrius

Official Employee

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2.6K Messages

Hey @user_wqz13e, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to assist with any promotional code issues you may be experiencing. Are you a new customer wanting to start services are an existing customer wish to make some plan changes towards the account? We hope to hear from you soon so we can be of assistance. 

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3 months ago

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Diesel1A

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3 Messages

3 months ago

I am having a similar issue. I tried to enter promo code gift100 for a prepaid visa when  ordering new customer service.when i ordered online it didnt apply correctly. I tried chatting and calling in no help. service is up and running Since 1/3

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