Skip to main content
user_2ddeye
1st Topic
1st Like

Visitor

 • 

1 Message

Tuesday, December 30th, 2025 4:14 PM

How to submit/enter promo code?

I recently signed up for Xfinity Internet. While trying to order I received an email from Xfinity with a promo code for $100 virtual prepaid card for completing the order within a specific date. I placed the order but don’t see an option anywhere to submit the promo code. Please help with directions to submit the promo code. Thanks

Question

 • 

Updated 

15 days ago

53

3

Oldest First
Selected Oldest First

Accepted Solution

XfinityEmilyB

Official Employee

 • 

2.6K Messages

22 days ago

 

user_2ddeye Welcome to our community forum and we are so excited to have you join the Xfinity family! I can definitely help apply that promotion to your account. Please send a direct message to Xfinity Support by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address in the body of the message so I can find your account and get started on a resolution. 

 

0

0

user_wqz13e

Visitor

 • 

1 Message

17 days ago

Same story with me. It seems like an odd way to attract and make new customers welcome. 

1

0

XfinityDemitrius

Official Employee

 • 

2.4K Messages

Hey @user_wqz13e, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to assist with any promotional code issues you may be experiencing. Are you a new customer wanting to start services are an existing customer wish to make some plan changes towards the account? We hope to hear from you soon so we can be of assistance. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

17 days ago

0

Diesel1A

Visitor

 • 

2 Messages

16 days ago

I am having a similar issue. I tried to enter promo code gift100 for a prepaid visa when  ordering new customer service.when i ordered online it didnt apply correctly. I tried chatting and calling in no help. service is up and running Since 1/3

4

0

XfinityPaula

Official Employee

 • 

1.8K Messages

Hello Diesel1A! Thank you for reaching out to us for help with the missing promotion of the prepaid card. I'm terribly sorry that the promotion did not process, I would be happy to help out and see what options we have to correct the promotion. I am having trouble locating a promotion code for orders. How did you receive the promotional code? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

16 days ago

0

Diesel1A

Visitor

 • 

2 Messages

@XfinityPaula​  it was promo code gift100. Was valid and entered  during check out. There was a pop up for it. When I put it in it said applied. $100 prepaid visa. My cart crashed but order went through

Like

Reply

16 days ago

0

XfinityMarshante

Official Employee

 • 

838 Messages

@Diesel1A, thank you for the details. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

16 days ago

0

XfinityRichard

Official Employee

 • 

2.8K Messages

It was a pleasure, @user_2ddeye working with you in private and getting your concerns addressed. We do appreciate you and your business.-Richard

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

15 days ago

0

forum icon

New to the Community?

Start Here