how to file a complaint

@user_2p27z8 Thank you for reaching out concerning your billing.  We would be happy to assist you with addressing your concerns!

I can understand billing might be frustrating if you believe it to be incorrect, and would be more than happy to look into this for you. 

@EG Thank you for bringing this to our attention! ❤️

In order for us to better assist you @user_2p27z8, can you please send us a direrect message with your account address and your name so we may begin a review process of the account for you? 

Additionally can you tell us if you have recently changed your plan with us? 

How to Send Us a Direct Message:

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
3. Click the "New message" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d6303…