Visitor
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1 Message
How to dispute a tech charge
I'd like to dispute a tech charge since the service tech not only had to activate a line but also had to replace my modem- which I had just picked up from the store. Frustratingly, none of the tech support mentioned the $100 charge while I was on the phone with them. I only learned about the charge because the service tech mentioned it as he was leaving.
XfinityJeniece
Official Employee
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3.9K Messages
7 hours ago
Hey there, @user_he7vm0, thanks for reaching out through Xfinity Forums regarding your account. We would be happy to help you with your billing details and that tech visit fee. Can you please send us a Direct Message with your name and address, so we can take a look at your billing details?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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