1 Message
How to contact collections
I cancelled service in August yet still receive bills for the months following when I did not have service. An agent opened a ticket with collections but they denied my request to credit the amount I "owe" for service I never had. I have spoken with about 20 agents and they are all of no help. Why is this so ridiculous to get this issue solved? Someone please help fix this
XfinityFrank
Official Employee
•
1.3K Messages
5 months ago
Hello, @user_mxoldo! We have your direct message and will continue to assist you privately. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message. Thanks.
0