Visitor
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1 Message
How to conntactbilling
I've been trying to call about my bill but the virtual assistant keeps hanging up on me. I am disabled and must use an electronic device to speak which is perfectly understandable to a human but ignored by robots. I'm getting irritated. I want to speak to or chat with an actual human being!
XfinityJorge
Official Employee
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3.3K Messages
11 days ago
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start new conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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EG
Expert
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121.3K Messages
11 days ago
The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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