Visitor
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3 Messages
How do I get a plan and bill removed I didn’t consent to because Xfinity employees made changes to my account without my consent?
Xfinity customer service started an entire new plan for me without my consent after I canceled my service (due to chronic horrible customer service). I have tried to resolve this issue three times and canceled services before a new billing cycle. The employees, without my permission billed me for a new plan I didn’t consent to at a location I don’t live, work, or use. I want the charges removed and to file a complaint but they won’t connect me to a supervisor. This horrible treatment is exactly why I’m leaving after almost 7 years as loyal customer because this is illegal.
XfinityJanelle
Official Employee
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1.9K Messages
6 hours ago
Hey @user_cosmicstardust , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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