Hey there, user_4ri2kr, thanks for reaching out through Xfinity Forums regarding your billing statement. You will need to ensure that Eco-Bill is turned off. Here is a link to turn this off through our website Xfinity.com or on the Xfinity App, https://www.xfinity.com/support/articles/signing-up-for-paperless-billing.
Keep in mind, if you are getting an Autopay and Paperless billing discount on your bill this will be removed if you switch back to a paper bill. Let us know if you have any additional questions.
XfinityJeniece
Official Employee
•
2.3K Messages
4 months ago
Hey there, user_4ri2kr, thanks for reaching out through Xfinity Forums regarding your billing statement. You will need to ensure that Eco-Bill is turned off. Here is a link to turn this off through our website Xfinity.com or on the Xfinity App, https://www.xfinity.com/support/articles/signing-up-for-paperless-billing.
Keep in mind, if you are getting an Autopay and Paperless billing discount on your bill this will be removed if you switch back to a paper bill. Let us know if you have any additional questions.
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