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How do I email screenshots and chat transcripts?
I have screenshots and transcripts from multiple chats with a number of different agents about a billing issue. In 2 separate conversations I was told that my incorrect bill would be resolved in 24-48 hours. It’s been 2 weeks and it is STILL incorrect. I have screenshots of the confirmation screen on the website showing what my price SHOULD be and chat transcripts of an agent confirming it. However, I cannot find a way to submit these to anyone. When I call/chat I am now told that there is no record of these conversations and they can’t do anything. I am at the point where if this cannot be resolved before my billing due date, I will have to retain a lawyer to prevent going to collections over a bill that isn’t even accurate.
WHAT IS YOUR LEGAL DEPARTMENTS EMAIL ADDRESS???
DO NOT tell me to contact you via chat or phone. I will not discuss this with anyone other than a legal team.
XfinityFrank
Official Employee
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1.3K Messages
1 year ago
Hello there @user_i6qlyw ! Thank you for reaching out to us on the community forum in regard to your billing and agent chat issues. I do not have a legal department email to share, but I am certainly happy to assist with reviewing the situation and helping get a solution in place! Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address to ge the ball rolling. Thanks!
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