Visitor
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3 Messages
How do I check to see if a credit I was promised over the phone is actually planned for my next bill
Overcharged for a TV plan change on the partial charges, plus my 2 product discount was removed. On a recent phone call I was promised a $18 credit and that my discount would be returned on my next bill. How do I verify all of this?
Community Best Answer
XfinityAngie
Official Employee
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2.8K Messages
12 days ago
send us a DM with your name and address.
Here are the detailed steps to direct message us:
1. Click "Sign In" if necessary.
2. Click the “Direct Messaging” icon.
3. Click the “Start new conversation” (pencil and paper) icon.
4. In the “To:" line, type “Xfinity Support”.
5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
6. An “Xfinity Support” graphic will replace the “To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press “Enter” to send it.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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XfinityJeff
Official Employee
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1.1K Messages
4 hours ago
Thank you again @user_270nqu for reaching out to us on the Xfinity forums. I am glad we were able to resolve the issue with the account via direct message. Our Xfinity forums community is a great place to discover helpful insights and answers to you Xfinity related questions. You can also manage your account, troubleshoot issues, and reach out to support via the Xfinity app. We really appreciate your continued support, and wish you a great rest of your day!
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