1 Message
how can I contact customer service through chat?
I keep trying to chat with customer service about why is my bill so high, but it keeps making me talk to the "ask xfinity" AI.
1 Message
I keep trying to chat with customer service about why is my bill so high, but it keeps making me talk to the "ask xfinity" AI.
XfinityArmand
Official Employee
•
1.8K Messages
9 months ago
Hello @cynclark! Thank you so much for taking the time to reach out to Xfinity Support here on our Community Forum. We are happy to hear from you and want to help in any way that we can. You can definitely chat with us here on the forum for all of your service needs. You are more than welcome to shoot us a detailed private message, and we can get started on providing you the assistance you need.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
0
0