2 Messages
Horrible customer service and no accountability
I am absolutely disgusted with the level of customer service I have received from this company and will be changing service providers immediately!!! This company does not hold is agent and supervisor accountable for providing false information. Agents are allowed to disconnect calls without any consequences, lie to customers, provide inaccurate information about products and services, supervisor calls are not recorded therefore they are also able to provide inaccurate information with no accountability. This only results in the lost of loyal customers! Sometimes all a customer needs is a sincere apology and a promise that the appropriate training and resources will be provided to agents and supervisors!! This company needs to take a second look at its training and processes or it will continue to fail its customers!!! A customers experience means absolutely nothing to this company!!
XfinityJorge
Official Employee
•
2.2K Messages
1 year ago
Hello @user_two70x thank you so much for using our Xfinity Support Forums to write our team. You came to the right place for assistance, and we apologize for the experience that you had earlier. Our team appreciates the opportunity to look into this and make this right. To get started can you please send us a DM with your complete name and service address? Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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