Wednesday, July 10th, 2024 4:17 AM

Horrible billing department help

Trash billing department! I called back in June to cancel my services because i was moving but i didnt know where but they said i could put the account on Seasonal which means paying $8 until i reassumed services. I agreed, however  i get charged $121 full amount on July 1st as a full bill! so i call again really upset and they said they couldn’t Do anything and only gave me some credit but they said they will process it to actually put it on seasonal. Guess who JUST got a whole BILL with full amount for august?! Whatt is wrong with this people !! Now im ready to just cancel everything and NEVER get xfinity again! They are a trash company who actually dont care about helping you but just taking your money! Look somewhere else!

Official Employee


1.2K Messages

4 days ago

Hello and welcome to Comcast! 😊 We appreciate you reaching out to us today regarding the extra fee on your bill. We understand that dealing with additional charges can be frustrating, and we apologize for any inconvenience you’ve experienced. Our dedicated team of Billing experts is here to assist you.


Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message” icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

Let me know if you have any questions.

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