1 Message
Home damage from fire
My neighbor had a home fire that spread to my unit and destroyed the router. I need to cancel my service until I can find a new residence.
1 Message
My neighbor had a home fire that spread to my unit and destroyed the router. I need to cancel my service until I can find a new residence.
XfinityFrank
Official Employee
•
2.6K Messages
3 years ago
Hi there @user_7s72iy ! I am sorry to hear that, what a horrible situation! We can help get this done for you. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address to get started. Thanks!
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