Visitor
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1 Message
Higher Bill than Quoted
My bill went from $95 to $133 due to my contract expiring. I signed up with a new 1 year contract that would lower my bill to $110 with slightly higher speeds. After upgrading, I was still billed $133. I called to ask what was going on with my bill. Keep in mind that it is nearly impossible to get a human just so I can explain that I'm not actually having issues with my flex box. The rep I spoke with said the new service wasn't active yet and she will activate it right away making my bill $110. I had her confirm that the $110 was after all taxes, fees, rental, and discounts about 5 times, she said yes. One month later, my bill is still $133 which is about 40% more than what I originally agreed to pay. I am posting here because the automated system has no clue what to do, the chat automation tells me to call, and the IVR tells me to use the chat. I swore off another company a long time ago but they're looking like the better deal now than I can get fiber for $80.
XfinityEricB
Official Employee
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2.2K Messages
2 years ago
Hello @user_8c55ad, and thank you for reaching out to us here through Forums for billing help today. You have come to the right place to get your account corrected! I'm more than happy to review the account, and help in any way I can.
Can you send us a direct message with your full name, name of account holder (if different), and service address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_egsdam
1 Message
2 years ago
I also got quoted 50$ for my bill. My confirmation email says my estimated BILL is $50. I was billed 68$. Online tech support says 'that's before taxes and fee's'. This is predatory.
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