U

Visitor

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2 Messages

Wed, May 12, 2021 2:13 AM

HELP

someone reach out to me ive been billed twice now and haven't received my money.. thats all I have to get food with..

Responses

Official Employee

 • 

104 Messages

1 m ago

Hello @user_69a7f0 and thank you for reaching out to us via our forums. Being billed twice would be upsetting and never something we want for you to deal with. I know if I was in your shoes and needing money for food I would be reaching out too! You have come to the correct place to help you! Please send us a direct message with your full name and service address. Just hit the chat icon in the top right-hand corner of the screen, click "new message", type "Xfinity Support" and select that profile to message us so we can assist you while keeping your information safe!

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