New Poster
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5 Messages
Help
My account is past due with 350 and y’all are going to cut it off on Christmas I keep getting late fees for some reason and don’t know why. My kids need the internet for school even changing it for next month I will not have 350 I will have have 150 just not sure what I can do please help it’s Christmas and we haven’t been able to work due to COVID and now we are going to lose what the kids need for school
Accepted Solution
CCTeds
Gold Problem Solver
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18.9K Messages
5 years ago
@harrisba1982
Your account is showing as eligible for a payment arrangement:
If you need more help, you can chat with the Xfinity Assistant. Or, report an issue online if you believe your payment was misapplied (or is missing).
As a courtesy, we have credited back any late charges incurred over the past months plus we have provided an additional credit for your loyalty. I hope that helps to make the balance due more manageable.
Thanks for your patience and hang in there.
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Mjbarry
Frequent Visitor
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6 Messages
5 years ago
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CCTeds
Gold Problem Solver
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18.9K Messages
5 years ago
@Mjbarry
Apologies for the issue and the experience that you described above. Your account is showing as not eligible for a payment arrangement.
As a courtesy, we have credited back any late charges, reactivation fees, convenience fees and data overage charges incurred over the past 12 months. I hope that helps in making the overall balance due by 12/31/2020 more manageable.
Those credits will post overnight and will be available to view in My Account.
Thanks for your patience and hang in there.
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