harrisba1982's profile

New Poster

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1 Message

Wed, Dec 9, 2020 10:00 AM

Help

My account is past due with 350 and y’all are going to cut it off on Christmas I keep getting late fees for some reason and don’t know why. My kids need the internet for school even changing it for next month I will not have 350 I will have have 150 just not sure what I can do please help it’s Christmas and we haven’t been able to work due to COVID and now we are going to lose what the kids need for school

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Accepted Solution

ComcastTeds

Official Employee

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18.9K Messages

6 m ago

@harrisba1982 

 

Your account is showing as eligible for a payment arrangement:

  • Log into xfinity.com/myaccount
  • Select Billing, then Bill and Payment Settings
  • Click on Schedule a Payment
  • Then go to Payment Date and choose a new due date

If you need more help, you can chat with the Xfinity Assistant. Or, report an issue online if you believe your payment was misapplied (or is missing).

 

As a courtesy, we have credited back any late charges incurred over the past months plus we have provided an additional credit for your loyalty. I hope that helps to make the balance due more manageable. 

 

Thanks for your patience and hang in there.

 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Frequent Visitor

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6 Messages

6 m ago

I would really appreciate your help in getting my account straightened out. My sons are both in virtual school. I am longer working due to covid and my husband has been in the hospital having a bypass. I know are bill is past due and we would like to pay $200 of it. My husband called again tonight and somehow I think they shut the account down. It is only 2 days past the cut off. Any help would be so greatly appreciated. Thank you
ComcastTeds

Official Employee

 • 

18.9K Messages

6 m ago

@Mjbarry 

 

Apologies for the issue and the experience that you described above. Your account is showing as not eligible for a payment arrangement.

As a courtesy, we have credited back any late charges, reactivation fees, convenience fees and data overage charges incurred over the past 12 months. I hope that helps in making the overall balance due by 12/31/2020 more manageable.

Those credits will post overnight and will be available to view in My Account.

Thanks for your patience and hang in there.

 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

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