Help with lack of response from Comcast!
Update: Comcast made my last post for help private. Since this post I called and texted with Comcast and they were both non-responsive. Any leads on help?
I noticed that I was being charged $25 over my normal monthly bill for 2 months, so I called. I was told that they’d update my account to my previous rate and that I would see a refund. No such refund, cannot even get an agent on the phone.
I finally went in to a store for help with a refund and ending my service at the end of this term since I’m moving to a new building with Comcast bulk service. They also couldn’t help me in store but offered to charge me $10/month cancellation charge for a 12 month contract that was supposed to be backdated - per that initial agent. Comcast is always a disappointment with horrible customer service!