COMCAST [Edited: "Inflammatory"]

I noticed that I was being charged $25 over my normal monthly bill for 2 months, so I called.  I was told that they’d update my account to my previous rate and that I would see a refund. No such refund, cannot even get an agent on the phone.

I finally went in to a store for help with a refund and ending my service at the end of this term since I’m moving to a new building with Comcast bulk service. They also couldn’t help me in store but offered to charge me $10/month cancellation charge for a 12 month contract that was supposed to be backdated - per that initial agent. Comcast is always a disappointment with horrible customer service!

[Edited: "Inflammatory/Solicitation"]