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user_qqtvdo
1st Topic

Visitor

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2 Messages

Monday, June 29th, 2026 9:05 PM

help with bill

I think it’s crazy that I reached out to you guys and trying to talk to somebody and literally explain to you that I cannot be on the phone but I verified myself because the type of job that I work I can’t just get up and take personal calls, I can lose my [Edited: "Profanity"] job and that was [Edited: "Language"] because your reps don’t have Respect when I’m literally telling them that I can’t take any personal phone calls only way that I can talk to them as via email and they’re refusing to do that making it aware they’re trying to say that I’m not compliant and not trying to talk to them and I’m highly [Edited: "Language"] because this don’t make any [Edited: "Profanity"] sense

Question

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Updated 

6 hours ago

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XfinityAbel

Official Employee

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371 Messages

6 hours ago

@user_qqtvdo, thanks for taking the time to post on our Xfinity Community Forums page. I'd like to do everything I can to help, Please send a direct message including your full name and service address, and we can get started anytime.

 

How to Send Us a Direct Message:

 

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

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