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Sunday, November 3rd, 2024 1:41 PM

help from someone who actually can delete a bill that is NOT owed

In July 2024, Xfinity said the only way to remedy an issue I was having was to combine a tv account and separate internet account. After much ado and wasting too much time, I did that. They kept my tv account as my account (with the added internet) and said they would cancel my then existing internet account. They did not do that. I am still getting a bill for the old separate internet account. After a LONG ordeal of being transferred and chatting and talking to people, I was guaranteed it was taken care of. IT WAS NOT! Beyond being maddening to be told this has been taken care of, albeit, months late, If this mistake on Xfinity's end is on my credit report, it is extra aggravating. What will Xfinity do to remedy this. I do not want to waste hours more on the phone or chat with this. The level 1 people say they can do it, but obviously they cannot.

Expert

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107K Messages

5 days ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

3 Messages

thank you EG! I was not sure how to really voice my VERY frustrating concern, so I sincerely appreciate your help. I was looking for Billing as an option and didn't see it. This process was as painful as everything else I have tried to do with Xfinity / Comcast.

Official Employee

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1.3K Messages

5 days ago

Hey @user_vmr1wn, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity account, billing, and services. I would be more than happy to offer my assistance looking into this further for you.

 

Would you be able to provide some clarification. Did you have two active Xfinity accounts and then combined them into one single account? Do you have two cable modems within the home being used?

3 Messages

yes, I had two individual accounts that Xfinity combined into one but never stopped the individual internet account like they told me they would do. I have one single modem that they sent when my plan was merged/upgraded/changed and the other modem was returned.

Official Employee

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1.5K Messages

 

user_vmr1wn Let's take a closer look at your account. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

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  • Press Enter to send your message

 

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