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user_qegh4l
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09/09/2026 9:20 PM

Help! Billing nightmare!

I ended my Internet and mobile phone service with Xfinity in September of 2025, and EVERY MONTH SINCE I have had a payment taken off of my credit card! Every month a different amount, from like $12 to $130 has been charged to my credit card. Every time I call, the representative says I don't owe anything, they reverse the charge, and promise it won't happen again. Then every month a new charge!

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18 hours ago

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XfinityJeniece

Official Employee

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4.3K Messages

18 hours ago

Hey there, @user_qegh4l, thanks for reaching out through Xfinity Forums regarding your billing concerns. We want to ensure that you are being billed correctly. I would be happy to take a look at your account to verify the billing. Please send us a Direct Message with your full name and your full address.

 

How to Send Us a Direct Message:

  1. Click “Sign In” if necessary.
  2. Click the “Direct Messaging” icon.
  3. Click the “Start new conversation” (pencil and paper) icon.
  4. In the “To:” line, type “Xfinity Support.”
  5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
  6. An “Xfinity Support” graphic will replace the “To:” line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.

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