6 Messages

Friday, January 23rd, 2026 1:46 AM

Hello, I need help finding a new promotion

After 2 years of these prices, I am about to get hit with a big bill and either need to cancel the service and find another internet provider or get a new promotion. If one of the Xfinity employees could help me, that would be great. Thanks in advance.

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Official Employee

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2.4K Messages

8 hours ago

Hey @user_3vx4qm, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to review any available and eligible promotional offers on your account. Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your full first/last name and complete service address (Including the city, state, and zip code), and I'll be happy to help.

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