Hello, I need assistance with my account and was instructed to reach out to the Digital Care team.

Hi there @user_4kml6f!  Thanks for reaching out on the Xfinity Community Forums!

We'd be happy to help you with addressing your concerns regarding your cancellation of services. 

Please send us a Direct Message* with your full name and complete service address.  Once we have you verified on the account, we can then continue to assist you with addressing this.  

How to Send Us a Direct Message*:
(*Note: Never send a direct message to us unless requested by us.)

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
3. Click the "New message" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

Click Here For an example of how to send us a Direct Message.