Visitor
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2 Messages
Grandma is the authorized user after I moved. Now IM getting a bill after a year of being gone.
I moved September of 2025 and before I moved transferred everything over to my grandma so she is the primary account manager. I took myself OFF. Yet, I’m being contacted by debt collectors now because she just didn’t pay the last balance before getting a new account I suppose.
insane to me that IM being held accountable when I’m not even remotely in the same state as her anymore and have NO interest of getting xfinity where I live now. Not to mention it’s been almost a year and she has NO issues paying the bill before.


XfinityJustinM
Official Employee
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975 Messages
2 hours ago
Hi @user_hfj3do,
Thanks for making us aware of this issue. The change of ownership that you have described should have pulled responsibility away from you. Did you receive a collection letter? There is usually a phone number that you can contact to dispute the collection.
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