Government employee billing.

Hi there, @user_y68ngg! Thanks for reaching out to us here on the Community Forum and sorry to hear you've been affected by the shutdown and had trouble calling in. We can work with you here. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address to get started.