gm25's profile

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Tue, Aug 25, 2020 9:00 AM

Given incorrect information & hung up on


Good morning I spoke with a representative through chat a few days ago inquiring about an extension. He informed me that he could give me a 10 day extension. I told him that may not work, and I asked him if it didn’t work would I be able to inquire about additional payment plans. He informed me he couldn’t do anything further because he had limited access, but if I called and spoke with a representative over the phone I would be able to. Long story short, I called and spoke with an agent this morning and after explaining everything to her she told me I was given incorrect information and she couldn’t change or edit the existing payment plan. She started getting sassy with me and eventually hung up on me in the middle of me talking. I called back and spoke with another representative who told me the system didn’t show the name of the representative I spoke with prior. I wanted to file a complaint. That was very disrespectful and unprofessional. The 2nd representative did confirm I was given incorrect information by the guy I spoke with through chat and because of that I have to pay by the 29th or my services will be disconnected. I am currently on furlough from work since March due to COVID-19 and I don’t start my new job until Sept. 8th so I’m on a real strict budget. If I would have known I would only be able to have 1 extension per billing cycle I would not have accepted the 10 day extension.


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