Regular Visitor
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4 Messages
Gigabit X2 Speed upgrade fee
I have tried to get answer through chat twice but neither agent responded to my question. Why am I being charged $30 a month for a Gigabit X2 Speed Upgrade? The price online shows $105 put I am paying $30 more because of that fee.
XfinityAbby
Official Employee
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128 Messages
1 day ago
Hello @gwwh2os. Thank you for reaching out on our Community Forum. I would love to take a look at the billing for you. I know how important it is to make sure your billing is correct.
Please send us a direct message with your full name and address so that we can assist you further.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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