I have tried to get answer through chat twice but neither agent responded to my question. Why am I being charged $30 a month for a Gigabit X2 Speed Upgrade? The price online shows $105 put I am paying $30 more because of that fee.

Voice control was working but suddenly stopped. Tried removing batteries and disconnecting and reconnecting the remote with no luck. At first it showed that it was listening but wouldn't do anything now I just get a red light when pressing the button. Any suggestions?