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user_qfeukt
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1 Message

07/01/2026 6:45 PM

gift card or signing up with Comcast

I was to get a 200 dollar gift card mailed to me but never got it. how do I check with a real person 

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Updated 

23 days ago

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XfinityThomasA

Official Employee

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4.1K Messages

5 months ago

 

user_qfeukt - Hello, and thank you for joining us here on the Xfinity Forums! We’re glad you found your way here. I understand how important it is to stay updated on the status of your incentive, and I’m happy to point you in the right direction. You can easily track the status of your prepaid card through the Xfinity Incentive Tracker. If you don’t currently have internet access, tracking information is also available by phone for your convenience.
To check your incentive status online, please visit the Xfinity Incentive Tracker - https://www.xfinityincentivetracker.com/track
If you have any questions along the way or need additional assistance, our team is always happy to help! 

 

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user_vj7ybp

Visitor

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2 Messages

23 days ago

Same here. I was told Id get a gift card after 90 days if my service stayed the same. I happened to change from a comcast modem to a personal modem. That apparently disqualified me however after talking to an agent, I was assured I would get the card after another additional 90 days. That 90 days came, I talked with an agent again. Same thing, repeat, no card. I wonder if anyone got that card.

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XfinityOrlandoM

Official Employee

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4K Messages

@user_vj7ybp

Thanks for reaching out to us, changing the Xfinity modem to a customer-owned modem would not disqualify you from receiving the gift card.

 

There had to be some other change made with the Internet plan, when you go to the Xfinity tracker, what does it show about your prepaid gift card offer ?

I am an Official Xfinity Employee.
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23 days ago

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user_vj7ybp

Visitor

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Says "disqualified tier of service change". Ive been a customer for over a decade and have haven't changed my service since starting at this new address. Also an agent told me it was because I changed my modem.

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23 days ago

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XfinityFrank

Official Employee

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2.8K Messages

@user_vj7ybp, thanks. Changing from rented to an owned modem should not cause that error. It's stating that there was a change in the level of service. We can check your account to see what occurred that may have disqualified you. 

Please send a direct message to us including your full name and complete street address.

 

 

Here's the detailed steps to direct message us:

1-Click "Sign In" if necessary.

2-Click the "Direct Messaging" icon.

3-Click the "Start new conversation" (pencil and paper) icon.

4-In the "To:" line, type "Xfinity Support".

5-As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

6-An "Xfinity Support" graphic will replace the "To:" line.

7-Type your message in the text area near the bottom of the window.

8-Press Enter to send it.

 

How to: Direct messaging within the forum


I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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23 days ago

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