Visitor
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1 Message
Ghost Bill?
My wife had went in to the Sarasota location to cancel our plan and drop off equipment last week. They took our equipment, it sounded like they had cancelled our plan. We did not receive any confirmation or receipt. When I go into the app I still see a charge for March. $65 my normal monthly internet price.
I try to manage my plan, and it says I have no plan. I check to see if it lets me set up internet, and tells me I have no plan. We live in Miami now, and I can't go back to that store. I turned off my autopay in the meantime, but I don't know what to do about this charge?
EG
Expert
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116.4K Messages
9 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJanelle
Official Employee
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2.1K Messages
9 hours ago
Hey @user_81dix1 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the store visit and canceling of the account. I would be more than happy to offer my assistance looking into this further for you.
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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