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Alaksima
1st Topic

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4 Messages

Thursday, November 16th, 2023 8:08 PM

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Getting rid of Starz

I was looking at the bill and I saw were a couple charges from Starz. I was trying to find a way to end that subscription but I couldn’t find anything. How would I go about getting rid of the subscription?

Question

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Updated 

1 year ago

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XfinityFrank

Official Employee

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1.3K Messages

1 year ago

Hi there @Alaksima ! Thanks for reaching out on the community forums! You can learn how to add/remove and manage your channels and subscriptions here : https://www.xfinity.com/support/articles/x1-manage-channels-app-overview Scroll on down to the heading "Remove channels from your account" to get the information you need specifically. Hope this helps!

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Alaksima

Visitor

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4 Messages

@XfinityFrank​ Whenever I try and to go to the Manage Channels App it keeps giving me the apps 04154 error. I can’t seem to go to the place to cancel it 

1 year ago

0

XfinityFrank

Official Employee

 • 

1.3K Messages

@Alaksima Sorry about the error! Usually a reset of the power on the box by unplugging and plugging it back in clears that issue. But we can go ahead and cancel Starz manually for you here! Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address. Thanks!

I am an Official Xfinity Employee.
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I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

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