Fueling Frustration

Hello @user_dze1on and thank you for reaching out on our Xfinity Community forums to express your concerns. 😀

It sounds as if you've had a trying experience... I myself live in a cold climate here in the mid-western part of the country, and ice storms can definitely induce a certain chaos factor with the damage and difficulties they can cause, and a downed power line sounds scary by itself.  Hopefully your local electric company is looking into that aspect of your situation for you! 

We would be happy to look at your service account and assist you with addressing your concerns regarding your internet and home security, however. 

To get started, we'd need to have you send us a direct message (I'm posting a handy guide below on how to do that.)

Please include your full name in the direct message along with your service address, and once we're able to get you verified, we can move forward from there. 

How to Send Us a Direct Message*:
(*Note: Never send a direct message to us unless requested by us.)

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
3. Click the "New message" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1…