"Frustrating Experience with Xfinity: Unresolved Billing Issues and Terrible Customer Service"

I live in an Xfinity-only area, so I decided to go with this provider. However, I regret this decision after the horrible experience I've had.

I initially signed up for the 300mbps XFi Complete plan with Storm-Ready installations, as power outages are common in my area. My total bill was $75 a month.

A month later, my bill jumped to $300. Since December, I've been reaching out to agents via the app and hotline, but my issue still hasn’t been resolved.

Recently, I decided to cancel the Storm-Ready Wi-Fi, as none of the team members seem to know how to fix the billing problem. But now they’re claiming I owe $180 in overdue payments, even though I’ve been paying for just the internet as instructed by an agent. I suspect this is a technical issue, with payments being incorrectly allocated to the Storm-Ready plan. Just two days ago, I was told about the overdue amount, and today, my bill has surged to $540.

Despite my efforts to contact support, patiently explaining my situation as a student who also works, I’ve received terrible customer service. They’ve failed to resolve the issue since the moment I first raised it.