Contributor
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51 Messages
Free Peacock Premium for Diamond Rewards
I had activated the free Peacock Premium for diamond rewards customers back when it first became available. There was no time limit on the free service unlike the 2 year limit for gigabit subscribers who don't have diamond rewards tier.
Last December I entered a new contract for my services. I didn't notice it until now but I see on my statement that my free Peacock is set to expire when the 2 years on my contract is up next December. I'm assuming the system switched the billing code for the free PP to the 2 year option that gigabit internet customers get.
Can someone from Xfinity help get this corrected on my account so I don't have a problem next December?
XfinityArmand
Official Employee
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2.4K Messages
2 months ago
Hi there @Zoder! Thank you so much for taking the time to reach out to Xfinity Support! We are so glad to hear from you and want to assist in any way that we can to ensure you're having the best experience with your service. No worries! You have reached out to the best team to ensure things get taken care f. S that we can get started, please feel free to shoot us a private message with your details, and we will take it from there.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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SeaSky
Regular Visitor
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2 Messages
1 month ago
Hello, I had also activated the free Peacock Premium for diamond rewards customers back when it first became available. I have been a Customer since 1988. There was no time limit on the free service unlike the 2 year limit for gigabit subscribers who don't have diamond rewards tier.
Last week I entered a new contract for my services. I didn't notice it until now but I see on my statement that my free Peacock is set to expire when the 2 years on my contract is up next December. I'm assuming too that the system switched the billing code for the free PP to the 2 year option that gigabit internet customers get.
Can someone from Xfinity help me also - get this corrected on my account so I don't have a problem moving forward with Peacock. * Awaiting a reply please !
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