Visitor
•
6 Messages
Fraudulent Charges
I signed up for WiFi, and was billed for TV and Camera services that I do not use. After contesting it, the agent told me that I had consented to these services, but then finally gave me a refund in credit.
This month, the full amount for the fraudulent charges is back, and they again have refused to refund it.
At my other address, they have added an equipment charge for a TV service that again, I do not have, and have refused to refund that on the basis of the fraud being longer than 120 days old.
[Edited: “Solicitation”]
EG
Expert
•
120.1K Messages
1 day ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityJorge
Official Employee
•
3.2K Messages
1 day ago
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start new conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
2
0