Visitor
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2 Messages
Fraudulent charges from Xfinity
Hi, I got a call from an Xfinity back office person who tried to coerce me into buying Target gift cards to pay my bill. For anyone reading who thinks this was not an Xfinity person, after I declined to pay with Target cards, he CHARGED me on my account $120 (I'm confident this was genuinely an Xfinity person, as he had my account info, my billing info, all the info associated with my account, and then was able to actually charge me). I cancelled my service as a result and now I keep getting bills. Customer service on chat and in person has not been any help. Please help me clear the bills on my account!
XfinityJanelle
Official Employee
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1.9K Messages
3 hours ago
Hey @user_1gp52g , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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